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Responsible Gaming

At Chipz, we understand the great responsibility that comes with being an online casino. It is of utmost importance for us to offer all our players a safe environment, which is why we encourage Responsible Gaming with valuable information and a wide range of tools to help you play responsibly.

A big part of our Responsible Gaming efforts are focused on Account Limits. Utilising one or more of these limits can help you manage your playing and make sure that your time at Chipz remains fun and entertaining. Read on for more information about the limits you can implement at Chipz Casino:

Account Limits

You will find all the following options available in Limits tab under My Account.

  • Time limit: Set a time limit for how long you can play. You will be automatically logged out when you this limit is reached.

  • Net loss limit: Set a limit for how big your losses can be over a chosen time period. When this limit is reached, you won’t be able to play anymore at Chipz until the time period you have chosen expires.

  • Deposit limit: Set a limit for how much you can deposit within a certain time period. When you reach this limit, you are unable to make further deposits until the chosen time period expires.

  • Wagering limit: Using this limit, you can control how much you are allowed to wager within a pre-determined time period.

  • Self-Exclusion: Self-exclusion allows you to take a complete break from gambling at Chipz. You will be unable to log in to your account until the self-exclusion period is over.

    If you want to activate a permanent self-exclusion, or to reverse a previously activated exclusion, we kindly ask you to contact our customer support at [email protected] stating your reasons. Please be aware that self-exclusions requested by email are not immediate. We will do our utmost to handle your request and will inform you as soon as the self-exclusion is active.

    You can activate a indefinite self-exclusion at any time. By opting for this option you are unable to log back in to your account without contacting our customer support. If you wish to reverse such an Indefinite Self-Exclusion you will have to undergo a mandatory 7-day waiting period. This period will start from the moment of your request. It is possible to extend a self-exclusion period for minimum 6 months by contacting our Customer Support.

Useful Third-Party Resources

If you are looking for professional help with problem gambling or potential problem gambling, we have gathered some reputable third-party resources below. We do not have any business relationships with these organisations; they are independent organisations helping individuals tackle problems related to gambling.

If you are unsure if you have a gambling-related problem or not, this quiz at Gamblers Anonymous is a good starting point for identifying potential gambling problems.

Tips for Safer Gambling

  • Gambling should only be for entertainment. Do not use gambling to try to earn a regular income.
  • Only gamble with disposable income. If you cannot afford to lose the money you are playing with, you should not be playing.
  • Do chase your losses; this will only compound the problem. If you realise you keep chasing lost money you should log off immediately. This is a big warning sign for problem gambling.
  • Never gamble under the influence. If you have consumed alcohol and/or other substances you should abstain from gambling. Being under the influence might lower your inhibitions and lead to you placing increasingly riskier bets. Log back in when you are not under the influence.
  • Be disciplined with your own gambling limits. Identify your stopping point and make sure to stick to it.
  • If you notice you’re placing increasingly bigger, or more careless, bets, you should log off and reflect on why. Have a look at our many Account Limits to see if they could be of benefit to you. You should also consider seeking additional help if you feel like your gambling is becoming increasingly reckless.

If you have any questions, or you require additional resources, we kindly ask you to contact our Customer Support.

FAQs

What types of limits may I place on my account?

In the Account Limits screen, you may place Deposit Limits, Net Loss Limits, Wager Limits, Time Limits, and self-imposed Timeouts on your account.

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