What do I do if a game doesn't start after clicking the thumbnail?

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The first step we advise you to take is to restart your web browser. If that proves unsuccessful, we recommend trying to restart your device. If you’re still unable to open the game, we advise you to check if your browser and/or device are fully updated with the latest software. Legacy software is often not compatible with the newer technologies found at Chipz.

If you’re trying to play an older game there is a big chance it might be a Flash-only title. Flash is not supported on mobile, and most browsers automatically disable Flash. That might be what causes the game to not load. Check your browser settings to see if that might be the root of the problem.

If you’ve tried all these steps and the game still doesn’t load, we kindly ask you to contact our Customer Support for more help.