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What happens if I lose my Internet connection while playing?

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Don’t worry if you get disconnected in the middle of a spin/round. You will not lose any of your potential winnings if the connection is lost. All game sessions are logged separately, which means your session is saved regardless. The system automatically finished the round/spin if you were in the middle of it when the connection was lost. You will, however, not be able to view the animation for the spin.

If, for example, you are in the middle of a Free Spins round when your connection gets lost, you might see a larger account balance when your connection is restored. So while you’re unable to view the animation of the bonus round, our system will log the result of the round and credit you the correct amount if you won.

If you have connectivity issues at Chipz while your computer/mobile definitely has a connection, we recommend trying to restart your device. If you still can’t access Chipz.com properly after a restart, we kindla ask you to contact Customer Support via Live Chat or email ([email protected]) and give a detailed explanation of your problem.

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