How long does an Account Verification take?

Back to FAQs

We do our utmost to verify all KYC documents within 24 hours of receiving them. However, there might be a slight delay in this process during certain situations, such as during extra busy periods. In these cases, we profoundly apologise for the inconvenience and appreciate your patience.

If your KYC is taking more than a few working days to complete, and we have not reached out to you to request additional documentation, we kindly ask you to contact our Customer Support to ask what’s causing the delay.